All HeavenLeaf orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Depending on what flavor you purchase and the quantity, processing times may be greater since we freshly pack every order by hand to ensure you get the highest quality product and the best experience possible.
Once our team has gotten your order ready and packed, you will receive another notification once your order has been shipped. This notification may be through email or text, depending on which method you agreed to and being contacted, and will include a tracking number from the respective shipping method used.
If you have any questions with regard to processing and/or shipping methods / lead times, please contact us through the following channels:
COVID-19 and shipping delays
Due to COVID-19, expect potential delays in shipping. Many of the shipping companies we work with, including USPS, UPS, FedEx, and DHL, have been experiencing significant shipping delays. These delays are completely out of our control, and unfortunately there is nothing we can do about any potential delays. The most accurate and up-to-date information is given by your tracking number on your chosen shipping company’s website.
These are tough times for all of us, so we greatly appreciate your patience.
Domestic Shipping Rates
In order to get the most accurate shipping rates for your specific order, please add your items to your cart, and go all the way to check out. After you input your shipping address in the checkout section, the most accurate rates for your specific address and specific cart shall be given. If you wish to see how adding different items affects your shipping cost, simply add or remove products from your cart, and go to the checkout page again to recalculate the estimate of your shipping. This is the most accurate form of shipping estimation costs.
Domestic Shipping Delivery Times
USPS 1st Class Package:
*note: these shipping delivery times are only estimates, and many factors can affect the delay of any shipment including but not limited to COVID-19
We do not offer local delivery at this time. Please check with your local smoke shop, hookah lounge, or any other establishment if they offer HeavenLeaf products.
We offer international shipping to most countries. To find out if we can ship our products to your country, either add the items to your cart and enter your information on the checkout page, or please contact us so we can check manually.
We do not directly ship to Australia or New Zealand as all HeavenLeaf products are available through Shisha Works, our exclusive distributor in that area:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HeavenLeaf is not responsible for these charges if they are applied and are your responsibility as the customer.
Due to the fact that HeavenLeaf’s products may be considered restricted and/or may have additional fees imposed due to customs and or duties of your respective country, it is your responsibility to research any and all fees and restrictions before ordering any of HeavenLeaf’s products. We do every effort to be able to ship to your country, however, just because we are able to ship to your country does not necessarily mean the shipment will arrive without any damage or additional fees, or even arrive at all.
We have had many instances of shipments being seized by customs and border control of countries outside of the United States, and we cannot control any aspect of what happens to the shipment once it leaves US borders. We sincerely apologize for this, but it is out of our hands and not our responsibility, so you must do your research before ordering if you live in a country or territory outside of the United States.
We are not responsible for any loss and/or damage, nor any additional fees other than your standard shipping charges at checkout that may be imposed on your shipment. Please understand that these damages and/or fees are not controlled by us nor created by us. We have no control over any fees and/or damage or loss that may occur to your shipment because we cannot control what happens to your shipment once it leaves our hands.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please give about one or two days so that the tracking number can be updated by the shipper with the updated information about your package.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We can ship to any PO Box within the United States, however, please check and make sure that our shipment can actually fit in your respective PO Box. We do not know how the Postal Service regulates items that cannot fit in your box, and are not responsible for any damages, loss, or shipment returns. Please confirm this information before ordering from us and shipping to PO Box.